Returns Policy

When you buy goods through you have the same rights as when purchasing from a regular shop or showroom. In addition, you are entitled to a fourteen-day ‘cooling off’ period as described in the ‘Consumer Contracts Regulations’.

We want you to be completely satisfied with your purchase so if for any reason you are not happy please return it within 30 days of receiving the item.  We will then exchange, replace or refund at your request subject to the following conditions:

  • You must take reasonable care of the goods while they are in your possession.
  • Goods must be returned with all accessories, instructions, etc and must be suitably packed.
  • A proof of purchase must be supplied.
  • You must return any free gifts that came with the product.
  • We will not refund items that have been customised, personalised or specially made to your individual specification.

Where a warranty return or complaint is justified we will pay the return costs, otherwise you will bear the direct cost of returning the goods.

Please do not return goods without first contacting us. Wherever possible we will respond to your individual circumstances. If a fault occurs after 30 days but within the manufacturer’s warranty period we will offer you a repair, exchange or refund depending on the circumstances. To arrange for return of your goods please contact by email to Please switch on JavaScript to see our email address

Goods to be returned should be sent to: 29 Gervase Drive, Dudley, West Midlands,  DY14AU

Note regarding binocular optical alignment: Binoculars are very reliable products. If a binocular is delivered with optics correctly aligned (collimated) it will remain that way for many years, unless it receives an impact. All our Binoculars are covered for manufacturing faults for a minimum of two years but optical misalignment resulting from an impact is not covered so we strongly recommend you check for this within fourteen days of receiving the binocular. After fourteen days we will not replace or refund a binocular for optical misalignment but we will happily quote for, then arrange, a repair.

This does not affect your statutory rights.